We have a 30-day return policy, but you are required to get in contact with us within 48 hours of delivering the order through any media.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
What We Will Do Together:
- Step 1 – Raise a return/replacement request within 48hours from the date of delivery, if you’ve received wrong or expired product(s).
- In case of damaged/missing product(s), raise a return/replacement request within 2 days from the date of delivery.
- You can always contact us for any return question at at our official Instagram Page.
- Step 2 – Give us 2 working days to review your return request.
- Step 3 – To return your product, you should mail your product to the asked address.
- Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Wrong size delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging.
Under what conditions return/ replacement request will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 2days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.